1.1. Travel Guidance: Always check travel restrictions or advisories issued by relevant authorities (e.g., the UK's Foreign, Commonwealth & Development Office ("FCDO")) prior to making or commencing your booking. Local requirements may apply. We (Ski Armadillo Ltd. — "We," "Us," "Our") are not responsible for the content of government or official websites. Travel restrictions can change rapidly; it is your responsibility to stay informed.
1.2. Consequences of Restrictions: If travel is or becomes legally restricted, we will do our best to accommodate changes to your booking (see Force Majeure and Cancellation clauses). However, we are not liable for any costs, damages, or losses arising from government actions.
2.1. We / Us / Our: Refers to Ski Armadillo Ltd.
2.2. You / Your: The person who makes the booking (the "Group Leader"), and all guests (including those on whose behalf the booking was made).
2.3. Property: The chalet or other holiday accommodation you have booked.
2.4. Booking: The reservation you make for the Property, subject to these Terms.
2.5. Force Majeure: Events or circumstances beyond our reasonable control, such as war, terrorism, civil unrest, industrial disputes, natural disasters, epidemics or pandemics, government restrictions, supply-chain disruption, or severe weather.
2.6. Booking Confirmation: The written confirmation issued by us which details the Property, dates, total booking cost, deposit amount, payment account details, and any property-specific terms applicable to your stay.
2.7. Security Deposit: The sum required under Clause 8 to cover potential damage, loss, or non-standard charges arising during your stay.
2.8. Property Owner: The independent third-party owner of a Property that we operate under a para-hotelier or property management arrangement, as described in Clause 4A.
2.9. Working Day: Any day other than a Saturday, Sunday, or public holiday in England and Wales.
3.1. We curate exceptional chalet and villa experiences, offering catered, semi-catered, bed and breakfast, or self-catered accommodation, and may arrange or facilitate additional concierge services via third-party suppliers (e.g. ski passes, ski lessons, airport transfers).
3.2. We act either as a direct service provider (for our own offerings) or as an agent for independent third-party suppliers. Where we act as an agent, your contractual relationship is directly with the supplier under their terms and conditions.
3.3. Certain properties in our collection are owned by independent third parties and operated by us under para-hotelier or property management arrangements. Where this applies, additional provisions are set out in Clause 4A.
4.1. Applicability: These Terms apply to you (the Group Leader) and all individuals staying at or visiting the Property under your booking. By paying a deposit or full payment, you confirm that you accept these Terms.
4.2. Check-In and Check-Out: Standard check-in and check-out times will be stated in your Booking Confirmation. Any early arrival or late departure must be agreed in writing. Failure to vacate by the agreed check-out time without prior written approval will result in a late departure fee equivalent to 50% of the nightly rate, plus any additional staffing or logistical costs incurred. Any request for early arrival is subject to availability and may incur an additional charge.
4.3. Age Requirement: You must be at least 18 years of age to make a booking. You agree to be present at the Property throughout the rental period.
4A.1. Certain properties in our collection are owned by independent third parties and operated by us under a para-hotelier or property management arrangement. Where this applies, it will be clearly stated in your Booking Confirmation, which will identify the Property Owner or their nominated entity as the party to whom certain payments are made.
4A.2. For such properties, the following provisions apply:
a) Your booking is made with and managed by Ski Armadillo Ltd. These Terms & Conditions govern your relationship with us in full. We are responsible for the operational delivery of your stay, including staffing, catering (where applicable), guest services, and concierge arrangements.
b) Payment of the booking deposit, balance, and Security Deposit will be made directly to the Property Owner's nominated bank account, as specified in your Booking Confirmation and accompanying invoices. All payment obligations, deadlines, and consequences for non-payment set out in these Terms apply equally to payments made to the Property Owner's account.
c) For the avoidance of doubt, payment to the Property Owner's account does not create a separate contractual relationship between you and the Property Owner in respect of your stay. Your booking remains governed by these Terms, and all communications, requests, complaints, and claims should be directed to Ski Armadillo Ltd. by email at info@skiarmadillo.com.
d) The Security Deposit for such properties will be held by the Property Owner or in a nominated account specified in your Booking Confirmation. The refund and deduction provisions set out in Clause 8.5 and 8.6 apply, and we will manage the inspection, assessment, and communication process on behalf of the Property Owner. Any deductions will be supported by evidence as set out in Clause 8.5(c).
e) Pre-arrival service payments under Clause 17.3 for such properties will be made to Ski Armadillo Ltd. unless otherwise specified in your Booking Confirmation.
4A.3. Where a property operates under French para-hotelier regulations, the data collection and sharing obligations set out in Clause 28.2(c) and 28.2(d) apply.
4A.4. Our liability to you under Clause 29 is not affected by the payment arrangements described in this Clause. Regardless of which account receives your payments, our obligations to you under these Terms remain unchanged.
5.1.. Deposit and the remaining balance;
5.2. A non-refundable deposit is required to confirm your reservation. Unless otherwise specified in your Booking Confirmation, the standard deposit is 30% of the total booking cost. For certain properties, the deposit required may be higher, as determined by the specific property and its owner. The applicable deposit amount will always be clearly stated in your Booking Confirmation and its accompanying invoice. The deposit is non-refundable in all circumstances, including cancellation by you.
5.3. Failure to provide payment within 3 days of signing the pre-rental agreement will be treated as a cancellation by you, and any provisional booking will be released.
5.4. If your booking is made fewer than 90 working days before arrival, or if the Booking Confirmation specifies a different payment deadline, full payment of the total booking cost is required immediately upon booking.
5.5. We may issue a provisional booking confirmation, but no contract exists until we receive the required payment as specified in your Booking Confirmation and you have received a final confirmation from us.
5.6. Payments will be requested via a secure payment link sent by email. We accept bank transfers, Visa, MasterCard, or debit cards. Please note we do not accept American Express. For properties operating under Clause 4A, payments for the booking deposit, balance, and Security Deposit will be directed to the Property Owner's nominated bank account as detailed in your Booking Confirmation.
6.1. The remaining balance (being the total booking cost less the deposit paid) is due no later than 90 working days prior to your arrival date.
6.2. If you fail to pay the full balance by the due date, we reserve the right to cancel the booking and apply our standard cancellation charges (see Clause 11).
7.1. France and Switzerland levy a Tourist Tax per person, per night. Rates vary by location and are subject to change by local authorities.
7.2. This tax is collected during the pre-arrival concierge process, at which point we gather full guest information ahead of your departure. You will be required to provide the full names and ages of all guests to allow for accurate calculation. For further details on how we collect and use guest data, please see Clause 28.2(d).
8.1. Requirement for Security Deposit: To cover the cost of any potential damage to the Property, its contents, or for any non-standard cleaning or unpaid services, a Security Deposit is required for all bookings.
8.2. Deposit Amount: The specific Security Deposit amount for your Property will be clearly detailed in your Booking Confirmation. This amount is variable and determined by the specific chalet booked. It may be calculated as: a fixed minimum sum; a percentage of the total booking cost; or a specific amount defined by the chalet management for prestige properties.
8.3. Payment & Timing: The Security Deposit must be secured no later than 14 working days prior to your arrival date. You may provide this facility via one of the following methods:
a) Card Pre-Authorisation: A temporary hold placed on a valid credit or debit card. This is not a charge, but sufficient funds must be available.
b) Bank Transfer: A direct transfer of clear funds to the bank account specified in your Booking Confirmation (which may be our nominated account or, for properties operating under Clause 4A, the Property Owner's nominated account).
8.4. Failure to provide the Security Deposit by the required date may, at our sole discretion, result in the cancellation of your booking. In such circumstances, the cancellation charges set out in Clause 11 shall apply.
a) Card Pre-Authorisation: The hold will be released within 7 working days of your departure, subject to a satisfactory inspection of the Property.
b) Bank Transfer: If paid by transfer, the amount will be refunded to your originating bank account within 10 working days of departure, subject to a satisfactory inspection of the Property.
c) Where deductions are made from the Security Deposit, we will provide you with a written summary of the charges, supported by photographic evidence, quotes, or invoices as applicable. Any balance remaining after deductions will be refunded within the timescales set out above.
d) Extended Retention: In circumstances where damage requires investigation, remediation, or repair by a third-party contractor, the return of the Security Deposit or any remaining balance may be extended beyond the standard timescales set out in (a) and (b) above. The deposit will be retained until all relevant quotes have been obtained, works completed, and the matter resolved to our reasonable satisfaction. We will notify you in writing if an extended retention period applies, and will keep you informed of progress. Once the matter is closed, any remaining balance will be refunded promptly.
8.6. Deductions & Liability: We reserve the right to deduct funds from the Security Deposit (or capture funds from the Pre-Authorisation) to cover costs arising from: damage to the Property, fixtures, fittings, or inventory; loss of keys or equipment; excessive cleaning requirements (beyond standard checkout cleaning); and unpaid in-stay services or bills.
Should the cost of rectification exceed the value of the Security Deposit, you (the Group Leader) remain fully liable for the outstanding difference and agree to settle the balance immediately upon demand.
8.7. In-Stay Services & Final Bill Settlement: All additional services purchased during your stay will be itemised on a final bill. This bill will be presented to you for review no later than 24 hours prior to your scheduled departure and must be settled via the payment card on file or by cash or card payment before departure. The Security Deposit is primarily for damage protection and should not be relied upon as a method for paying your final bill, though we reserve the right to apply it for such purpose if the bill remains unpaid.
9.1. Mandatory Travel Insurance: It is a condition of your booking that you and all members of your group have adequate travel insurance in place. This must cover, at a minimum: emergency medical expenses (including mountain rescue), cancellation or curtailment, repatriation, personal liability, travel delays, winter sports activities, and accidental or purposeful damage to the property.
9.2. Failure to Insure: We accept no liability for any costs incurred or claims made against us arising from your failure to obtain adequate insurance coverage.
The Group Leader, by confirming the booking, attests to the following:
a) They have the authority to accept these Terms & Conditions on behalf of all persons in their group.
b) They are responsible for ensuring all members of the group are aware of and comply with these Terms.
c) They are the primary point of contact for all communications and are responsible for the settlement of all accounts.
d) They are responsible for any and all damages and extra charges incurred by any member of their group or their visitors.
11.1. Alterations: Any request to alter your booking must be made in writing by the Group Leader. We will try to accommodate changes but cannot guarantee them.
11.2. Cancellation by You: All cancellations must be made in writing by the Group Leader. The following charges apply:
a) Cancellation at any time: The deposit is non-refundable and forfeited in full.
b) Cancellation within 90 working days of your arrival date: 100% of the total booking cost is forfeited.
This policy reflects the nature of luxury chalet bookings, which are secured well in advance, and the significant difficulty of re-letting the Property at short notice. We strongly advise ensuring your travel insurance provides adequate cancellation coverage to mitigate your financial risk.
12.1. Offer of Provisional Hold: At our sole discretion, we may offer current guests the first option to re-book the same Property for the corresponding week the following winter season. This offer will be communicated in writing and constitutes a time-limited, provisional hold on the dates.
12.2. Confirmation & Deposit: To confirm a priority re-booking, you (the Group Leader) must provide written confirmation and pay the required booking deposit by the deadline specified in the offer. Upon receipt of the deposit, a new booking is confirmed and will be fully subject to these Terms & Conditions.
12.3. Expiration of Offer: If we do not receive both written confirmation and the required deposit by the specified deadline, the provisional hold will automatically expire. The dates will then be released and made available for booking by the general public without further notice.
13.1. In the rare event that we must significantly alter or cancel your booking, we will offer a suitable alternative or a full refund of monies paid if no alternative is available.
13.2. If the cancellation or significant alteration of your booking is caused by a Force Majeure event — including but not limited to war, terrorism, civil unrest, industrial disputes, natural disasters, epidemics or pandemics, government travel restrictions, supply-chain disruption, or severe weather — our liability is limited to the total sums paid by you for the booking. No additional compensation is payable. In such circumstances, we will endeavour to offer you a suitable alternative booking or, where no alternative is available, a credit note for the value of sums paid, redeemable against a future booking within 18 months.
To ensure the safety, comfort, and enjoyment of all our guests, and to maintain the pristine condition of the Property, we ask that you observe the following house rules. Failure to comply with these terms constitutes a breach of your booking agreement.
14.1. Occupancy & Events: The number of guests residing at the Property must not exceed the maximum occupancy stated on your Booking Confirmation. Parties or events are not permitted without prior written consent from Ski Armadillo.
14.2. Property Care & House Rules:
a) Smoking: The Property is strictly non-smoking indoors and on all balconies and terraces. Violation may result in a specialist cleaning fee (charged to the Security Deposit or the payment card on file) and, at our sole discretion, the immediate termination of your stay without refund.
b) Animals: No animals or pets are permitted on the premises without our express prior written consent. Any breach of this rule may, at our sole discretion, result in a cleaning and remediation fee and/or the immediate termination of your stay without refund. We also reserve the right to cancel your booking in the event that you bring non-authorised animals to the Property.
c) Fireworks: For the safety of the Property and the surrounding area, the use of fireworks is strictly forbidden.
d) Footwear: To protect the Property's flooring, outdoor footwear is not permitted inside the Property.
e) Furniture & Inventory: Please do not move or remove any furniture or inventory.
14.3. Use of Amenities:
a) Spa Facilities (Pool, Hot Tub, Hammam): To maintain the hygiene and proper function of our wellness facilities, no food or glassware is permitted in these areas. Guests are reminded that the use of spa facilities whilst wearing heavy perfume, moisturiser, sun cream, or similar products can affect water quality and filtration systems. Young children must be wearing appropriate swimwear at all times. Any accidental or purposeful contamination of the water, including but not limited to bodily waste, cosmetic products, or foreign substances, may require the facility to be taken out of service for specialist cleaning, chemical rebalancing, or repair. In such circumstances, we accept no liability for any loss of use, inconvenience, or compensation claims arising from the temporary closure of the facility. A specialist cleaning and servicing fee will be charged to the Security Deposit where such an incident occurs, whether accidental or otherwise.
b) Audio-Visual (AV) Systems: Our AV systems are professionally calibrated. Should you require any adjustments or wish to connect a personal device, please ask your Chalet Manager for assistance. Guests must not attempt to adjust, reconfigure, or tamper with any AV equipment, cabling, or connectivity settings. Any damage arising from unauthorised interference with the system, whether accidental or otherwise, will be charged to the Security Deposit. We accept no liability for any loss of use or inconvenience resulting from damage caused in such circumstances.
c) General Amenities & Equipment: The above provisions apply equally to all other amenities, equipment, and facilities within the Property, including but not limited to appliances, furniture, fixtures, fittings, and any other items provided for guest use. Guests are expected to use all amenities with reasonable care. Any damage arising from misuse, negligence, or unauthorised interference, whether accidental or otherwise, will be charged to the Security Deposit. We accept no liability for any loss of use, inconvenience, or compensation claims arising from the temporary unavailability of any facility or amenity as a result of such damage.
15.1. Conduct and Noise: All guests must behave in a respectful and orderly manner. Excessive noise, disturbances, or any dangerous or illegal activities are strictly forbidden and may result in the termination of your stay without refund.
15.2. Visitors: You are responsible for the conduct of any visitors you invite to the Property.
15.3. Valuables: You are responsible for safeguarding your own valuables and personal property.
15.4. Use of Facilities: Use of amenities such as hot tubs and saunas is at your own risk. Always follow instructions and supervise children.
15.5. Property Condition & Arrival: We take immense pride in the pristine condition of our properties. Upon your arrival, your Chalet Manager will provide a full orientation. Should you notice any pre-existing damage or maintenance issues, we ask that you bring them to the immediate attention of your Chalet Manager, and no later than 24 hours after your check in time. This allows us the opportunity to address them promptly for your comfort. Any damage or issues not reported within this period will be deemed to have occurred during your stay.
16.1. Personal Use: Guests are welcome to take photographs and videos of their stay for personal, non-commercial use and sharing with private contacts.
16.2. Commercial Use & Public Dissemination: Any professional or commercial photography, videography, press activity, or the creation of content for public dissemination is strictly forbidden without our express prior written consent. Public dissemination includes, but is not limited to, social media platforms (such as Instagram, TikTok, YouTube), blogs, vlogs, and any other public-facing media. This restriction is essential to protect the privacy of our property owners and maintain the exclusivity of the experience.
16.3. Breach of Terms: Any breach of Clause 16.2 will be considered a material breach of these Terms. We reserve the right to demand the immediate removal of such content and to deduct a penalty from your Security Deposit. You will also be held liable for any damages or loss of revenue incurred by us or the property owner as a result of the unauthorised publication.
16.4. Tagging Our Brand: If you tag Ski Armadillo in your personal social media posts, you grant us a royalty-free, perpetual right to share or repost your content on our own channels or website, with appropriate credit given. Where any such content features identifiable individuals, we will seek appropriate consent in accordance with applicable data protection legislation before reposting.
17.1. Our Role as Agent: We are pleased to offer a concierge service to arrange or facilitate a wide range of additional services on your behalf. These may include, but are not limited to, airport transfers, ski instruction, equipment hire, childcare, restaurant bookings, and other excursions. When arranging these services, Ski Armadillo Ltd. acts solely as an agent for you; we do not act as the principal service provider.
17.2. Your Contract with Suppliers: Your contract for any third-party service is directly with the supplier of that service. As such, you will be subject to the supplier's own terms and conditions, and any questions, changes, or disputes regarding the service must be directed to them. We will not be a party to that contract.
17.3. Pre-Arrival Service Payment: Where you request the arrangement of additional services prior to your stay — including but not limited to private chefs, service staff, food and beverage provisioning, restaurant reservations, ski instruction, childcare, transport, and other concierge activities — we will require payment in full for all such pre-arranged services no later than 14 working days prior to your arrival date. The cost of pre-arranged services will be calculated and communicated to you in writing. Payment must be made by the deadline specified, either by bank transfer to the account specified or via the payment card held on file. Failure to pay for pre-arranged services by the required date may result in the cancellation of all such services by us or by the relevant third-party supplier. We shall not be liable for any inconvenience, loss, or additional cost arising from such cancellation. For the avoidance of doubt, payments for pre-arranged services are separate from, and in addition to, the Security Deposit required under Clause 8 and the booking deposit required under Clause 5.
17.4. In-Stay Service Payment: For any services booked on your behalf during your stay, the cost will be added to your running invoice. An itemised final bill will be presented to you for review no later than 24 hours prior to your scheduled departure, with the total amount to be settled as per Clause 8.7.
17.5. Disclaimer of Liability: As we act only as an agent, we accept no liability for the performance, quality, safety, or any act of negligence, omission, or breach of contract by any third-party supplier. We take reasonable care in selecting reputable suppliers, but we do not provide any warranty or guarantee for their services. Any claim or complaint you may have must be resolved directly with the supplier concerned.
18.1. We and our authorised staff may enter the Property at reasonable times to inspect, carry out repairs, or address emergencies. We will endeavour to provide notice.
19.1. If you have a complaint, please notify us immediately so we can attempt to resolve it on-site. Delays in reporting may hinder our ability to address issues. No compensation will be considered if we are not given the opportunity to rectify matters during your stay. All complaints may also be submitted in writing to info@skiarmadillo.com.
20.1. We shall not be held liable for any noise, disruption, or other nuisance originating from sources beyond our control or the boundaries of the Property. This includes, but is not limited to, noise from neighbouring properties, local festivities or events, road works, and building or construction work.
20.2. While we will use reasonable endeavours to minimise any impact on your stay, no refund or compensation will be offered in the event of such external disturbances.
21.1. We do not guarantee or accept any responsibility for snow conditions, weather, the operation of ski lifts, piste grooming, resort facilities, or any other aspect of the mountain or resort environment. These matters are entirely outside our control. No refund, compensation, or reduction in the booking cost will be offered on account of adverse weather, poor snow conditions, lift closures, or any other resort operational matter.
22.1. We will use reasonable endeavours to ensure that electricity, heating, hot water, Wi-Fi, and other utilities are available throughout your stay. However, we accept no liability for any interruption, failure, or reduction in the provision of utilities or internet connectivity caused by factors beyond our reasonable control, including but not limited to power outages, infrastructure failures, adverse weather, or actions by third-party utility providers. No refund or compensation will be offered in respect of any such interruption.
23.1. You and all members of your group are responsible for your own property, valuables, and personal effects at all times. We accept no liability for any loss or damage to such items.
23.2. Should any items be left at the Property after your departure, we will make a reasonable effort to notify the Group Leader. We will hold such items for a maximum of 14 working days.
23.3. The return of any lost property will be at your sole expense, including all postage, packaging, and courier fees. We may also, at our discretion, charge a reasonable administration fee to cover the time and resources required to handle the return. We accept no liability for any items lost or damaged during transit.
23.4. Any items not claimed within the 14 working day holding period will be donated to a local charity or disposed of without further notice.
24.1. Our staff are dedicated to providing you with an exceptional holiday experience. We expect them to be treated with courtesy and respect at all times. Any threatening, abusive, defamatory, or otherwise unacceptable behaviour towards any member of our staff or our third-party suppliers is strictly prohibited. We reserve the right to immediately terminate the stay of any person or group engaging in such behaviour, without any refund or compensation.
24.2. The services provided by our staff, including catering and hosting, are subject to defined working hours and schedules. Requests for services outside of these hours or beyond the scope of your booked package are subject to staff availability and may incur additional charges.
25.1. All booking costs and charges are quoted and payable in the currency specified in your Booking Confirmation (typically GBP, EUR, or CHF). Where you make payment in a currency other than the invoiced currency, you bear all exchange-rate risk, including any fluctuations between the date of invoice and the date of receipt of funds, and any bank charges or conversion fees applied by your payment provider.
26.1. The prices of certain third-party services arranged on your behalf (including but not limited to ski passes, lift passes, and transport) may be subject to change by the relevant supplier between the date of your booking and the date of delivery. Where such a price change occurs, we will notify you as soon as reasonably practicable. You will be liable for any increase in the cost of such services.
27.1. Bookings are personal to the Group Leader and may not be transferred to any other person without our prior written consent. Where we agree to a transfer, an administration fee of £250 (or equivalent in the invoiced currency) will be charged. The incoming Group Leader must accept these Terms & Conditions in full and provide valid payment card details in accordance with Clause 5.2. We reserve the right to refuse any transfer request at our sole discretion.
28.1. Our Commitment: We are committed to protecting your personal data and processing it in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy outlines how we collect and use the personal data you provide to us.
28.2. Data Collection & Operational Use: We collect personal data from you and your group including name, date of birth, home address, email and mobile number for the following specific purposes:
a) To Fulfil Our Contract: To manage your booking, provide our chalet services, and communicate with you effectively about your stay.
b) To Arrange Third-Party Services: When you request concierge services, we must share necessary details (e.g., names, ages for ski passes, flight times for transfers) with our trusted third-party suppliers (such as ski hire shops or transfer companies) to book these services on your behalf.
c) Para-Hotelier Legal Compliance (France): Where your stay is in a French chalet operating under para-hotelier regulations, we are legally required to collect and share certain guest details (including full names, contact details, addresses, ages, and identification information) with the relevant authorities or appointed local operators for guest registration, security, and statutory compliance purposes.
d) We are required under both French and Swiss law to collect key details for every guest staying with us, including full names and ages. In Switzerland, accommodation providers must maintain an accurate guest-registration record; particularly for foreign nationals under Schengen implementation rules, and local Valais tourism regulations require every stay to be individually declared for Tourist Tax purposes. In France, hosts must complete a fiche individuelle de police (individual police form) for all non-French guests. Collecting this information allows us to meet these legal obligations and correctly calculate and pay the mandatory Tourist Tax on your behalf.
28.3. Marketing Communications: We value your privacy and are committed to contacting you only in ways you would reasonably expect.
a) Existing Guests: Where you have made a booking with us, we may send you marketing communications, special offers, and news about our services on the basis of legitimate interest, as permitted under the UK Privacy and Electronic Communications Regulations (PECR) soft opt-in provisions. This applies because you have purchased a similar service from us and may reasonably expect to hear from us about related offers and updates. You have the right to opt out of such communications at any time by clicking the "unsubscribe" link in any email or by contacting us directly at info@skiarmadillo.com. We will action all opt-out requests promptly.
b) Prospective Guests & Enquirers: Where you have not yet made a booking with us, we will only send you marketing communications if you have given us your explicit consent to do so, for example by opting in on our website or enquiry form. You have the right to withdraw this consent at any time by clicking the "unsubscribe" link in our emails or by contacting us directly.
28.4. Use of AI & Data Analytics: To help us improve our services and personalise your experience, we may use data from bookings and guest interactions for internal analysis. This may involve the use of Artificial Intelligence (AI) tools — including AI-powered concierge and communication tools — to analyse trends, provide recommendations, and assist in the delivery of our services. Where AI tools are used in direct guest-facing communications, we will ensure that you are made aware of this. We will not use your personal data in any AI-powered automated decision-making process that would produce a legal or similarly significant effect on you without your explicit consent. Any data processed by AI tools will be handled in accordance with the provisions of this Clause 28.
28.5. Data Retention: We retain your personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with our legal obligations.
a) Booking and financial records are retained for a minimum of 8 years from the date of your stay, in accordance with applicable tax, accounting, and legal requirements.
b) General customer and marketing data is retained for a maximum of 7 years from the date of your last booking or last interaction with us, whichever is the more recent. After this period, your data will be securely deleted or anonymised unless we are required by law to retain it for longer, or unless it is needed in connection with an unresolved dispute or claim.
You have the right to request early deletion of your data at any time, subject to any legal retention obligations that may apply. To exercise this right, please see Clause 28.6.
28.6. Your Rights: You have rights over your personal data, including the right to access, correct, or request the deletion of your data, subject to any legal retention obligations that may apply. To exercise these rights, please contact us at info@skiarmadillo.com.
29.1. Subject to Clause 29.2, our total liability to you, the Group Leader, and any member of your group for any and all claims, losses, damages, or expenses arising out of or in connection with your booking and these Terms & Conditions shall be strictly limited to the total sum paid by you to us (or, where Clause 4A applies, to the Property Owner on our instruction) for the booking in question.
29.2. We will not be liable for any indirect or consequential loss, including but not limited to loss of enjoyment, loss of profit, or any costs associated with alternative travel or accommodation arrangements.
29.3. Nothing in these Terms & Conditions shall limit or exclude our liability for death or personal injury resulting from our negligence, or for any fraudulent misrepresentation.
30.1. These Terms are governed by and construed in accordance with English law.
30.2. In the event of any dispute arising out of or in connection with these Terms, both parties agree to attempt to resolve the matter through good-faith negotiation in the first instance. If the dispute cannot be resolved within 30 working days of written notification, either party may refer the matter to mediation administered by the Centre for Effective Dispute Resolution (CEDR) or an equivalent accredited mediation provider. The costs of mediation shall be shared equally between the parties. Neither party shall commence court proceedings in relation to any dispute until mediation has been attempted, save where urgent injunctive relief is required.
30.3. Subject to Clause 30.2, the courts of England and Wales have exclusive jurisdiction over any dispute arising from these Terms.
31.1. These Terms, along with your Booking Confirmation, constitute the entire agreement between you and us. Any oral assurances not confirmed in writing shall not be binding.
31.2. By paying the deposit or full balance, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
